What is a Request (Ticket)?

When you sign up, you’ll create an account with us. Each time you submit a support request, a ticket is generated. This ticket allows us to communicate with you about your specific request, which will be resolved within 30 minutes or less.

Our goal is to complete most requests the same day, or at the latest, the next day. We offer a 24-hour guarantee: if we have not satisfactorily completed your request within 24 hours of receiving it, you are entitled to a refund.

Click here to sign up for our one-time fee service with no ongoing payments. We offer a 30-day full money-back guarantee if we can’t help you. If you need assistance with something that might be outside the scope of our plans, contact us and let us know. If we can’t handle it, our sister company, ROI4My.com, can assist you with website design, development and coding, hosting, graphics, and much more.

Please check your plan for details. But in most cases there is no limit to how many support requests you can make in one month. If you need something outside of the scope of your plan we will give you a quote to complete it, or refer you to our sister company ROI4My.com.

We accept all major credit cards including MasterCard, Visa, Discover, and American Express. You can also pay with PayPal. If you want to pay with PayPal follow this link: https://wpsitehelpers.com/paypal-payments/ Your support account is what you’ll use to work with us after signing up. After you sign up, your payment method will automatically be charged each month until you decide to cancel. You can also upgrade your plan at any time.

No, but our sister company ROI4My.com has a full range of hosting services. Contact them for more info.

No. Our service is month to month. We will work hard to keep you coming back each month, but you can cancel anytime if you are not satisfied. Please let us know if you are not, and what we can do to change that!

Yes! See our current plans for details and contact us directly if you have any special requests or situations you would like us to consider.

If something we did breaks your site we fix it! It doesn’t matter how long it takes or at what cost. But, rest assured we take precautions to prevent that from happening including making a back up to start with, quality control protocols along the way, and full testing when we are done.

We offer a no questions asked, 30 day full refund. Which means, if at any time during the first 30 days you are not satisfied with our service you get your first months payment back. No questions asked, no hassles. That said, we will do our best to rectify whatever the issue is first.

Not at this time but maybe in the future! Check back from time to time.

Yes! You can upgrade or downgrade anytime. Just keep in mind that each time you do you will be required to pay the first months payment for that plan. Follow these instructions:

If you signed up prior to 9/1/17:
Submit a ticket and let us know you would like to upgrade or downgrade and we will send instructions.

If you signed up after 9/1/17:

  1. Log in to your account: https://wpsitehelpers.com/my-account/
  2. On the menu there click “Subscriptions”
  3. In the Related Subscriptions section click the “View” link
  4. To the right of “Actions” click the “Cancel” link
  5. In the main menu at the top, click “Plans” and select the new plan you want to sign up for and checkout.

If you no longer need support for your site you can cancel your billing by simply submitting a request to us. We will cancel your account within 24 hours and you will receive an automated email confirming the cancellation. Your support portal account will remain open should you choose to reach out to us later or in the future but billing will be cancelled.
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need help? get in touch

Call or Email Us for Fast, Reliable WordPress Solutions!

Support Email

Send @ Email

talk to our agent

Call Us Now